Frequently Asked Questions

Yes, SG77 operates under a valid PAGCOR offshore gaming operator license. The license number is displayed on the website footer and can be verified through PAGCOR's official website at pagcor.ph. Our platform undergoes regular compliance audits to ensure adherence to Philippine gaming regulations.

SG77 is primarily regulated by PAGCOR (Philippine Amusement and Gaming Corporation). Additionally, all gaming content is certified by independent testing laboratories including GLI (Gaming Laboratories International), BMM Testlabs, and iTech Labs to ensure fair play and random outcomes.

Yes, all RNG-based games display certification seals linking to third-party audit reports. You can verify game fairness certificates by clicking the "i" icon within any game, which shows the RTP percentage and certification details. Monthly RTP reports are published on the SG77 website.

Player funds are held in segregated trust accounts per PAGCOR regulations, separate from operational funds. In the event of insolvency, player balances are protected and prioritized for return. This regulatory requirement ensures your deposits are always secure.

SG77 implements mandatory age verification requiring government-issued ID during registration. The minimum age is 21 years old. Additionally, biometric verification and continuous monitoring prevent account sharing. Our system automatically blocks suspected underage users.

KYC (Know Your Customer) verification is required by Philippine AML laws and PAGCOR regulations to prevent money laundering, underage gambling, and fraud. It protects both the platform and players. The verification process typically takes 2-24 hours.

Accepted documents include Philippine Passport, Driver's License, UMID Card, SSS ID, Voter's ID, or any government-issued photo ID. Documents must be valid (not expired) and clearly legible. You'll also need proof of address issued within 3 months.

Standard KYC verification typically completes within 2-24 hours. Enhanced due diligence (for high-value transactions) may require 24-48 hours. You'll receive email and SMS notifications upon approval. Start your registration now.

Yes, but with restrictions. Unverified accounts can deposit up to PHP 10,000 but cannot withdraw funds until KYC verification is complete. We recommend completing verification immediately after registration to avoid withdrawal delays.

SG77 does not charge deposit or withdrawal fees. However, your payment provider (e.g., GCash, bank) may apply their own transaction fees. Always check with your payment provider before making transactions.

SG77 accepts GCash, PayMaya, GrabPay (PHP 100-100,000), bank transfers via BDO, BPI, Metrobank, UnionBank (PHP 500-500,000), and cryptocurrency including Bitcoin, Ethereum, and USDT (PHP 1,000-1,000,000). All transactions are secured with 256-bit SSL encryption.

New accounts face a 72-hour hold on first deposits to prevent fraud and chargebacks. This is standard industry practice and complies with PAGCOR anti-fraud requirements. After the initial period, withdrawals process within 2-24 hours.

No, per AML regulations, withdrawals must be processed through the same method used for deposit. This prevents money laundering through payment method arbitrage. Contact support if you need assistance with payment methods.

Verified accounts can withdraw up to PHP 500,000 per day, PHP 2,000,000 per week, and PHP 5,000,000 per month. Higher limits available for VIP Diamond tier members upon request. Minimum withdrawal is PHP 500.

Yes, PAGCOR regulations require full disclosure of all bonus terms prior to player opt-in. Terms include wagering requirements, game contributions, maximum bet limits, and expiration dates. All bonus information is displayed on the promotions page.

New players receive a 100% deposit match up to PHP 5,000. Wagering requirement: 30x (bonus + deposit). Eligible games: Slots (100%), Live Casino (10%), Sports (5%). Maximum bet during wagering: PHP 100 per spin/hand. Bonus expires in 30 days.

Wagering progress is calculated as: (Total bets placed on eligible games) × (game contribution %) / wagering requirement. Real-time progress is displayed in the "Active Bonuses" dashboard. Focus on slots for 100% contribution to complete wagering faster.

Yes, most bonuses can be cancelled through the "Active Bonuses" section of your account. Cancelling forfeits the bonus and any winnings derived from it, but releases your deposit for withdrawal. Contact support if you need assistance.

Yes, all RNG-based games use certified random number generators that undergo continuous monitoring. Game outcomes are independently verified and cannot be manipulated by the platform or players. Each spin or hand is completely independent of previous results.

RTP (Return to Player) is the percentage of wagered money a game pays back over time. Highest RTP games at SG77 include: Golden Empire (96.88%), Fortune Tiger (96.81%), Crazy777 (96.73%), and Super Ace (96.66%). Live casino games like Blackjack offer up to 99.41% RTP with optimal strategy.

Games undergo quarterly audits by independent testing laboratories. Monthly RTP reports are published on the SG77 website, showing actual payout percentages vs. certified theoretical RTP. Any deviation triggers immediate investigation and game suspension if necessary.

Yes, SG77 is fully optimized for mobile play. Access the platform through your mobile browser or download the official SG77 app from sg77.click. The app offers enhanced features including biometric login, push notifications, and optimized gameplay for iOS and Android devices.

SG77 uses 256-bit SSL encryption, ISO 27001 certified security practices, and complies with the Data Privacy Act of 2012. Personal data is never sold to third parties and is only shared with regulatory bodies when legally required. Learn more in our privacy policy.

Go to "Account" > "Security" > "Two-Factor Authentication." Choose SMS, email, or authenticator app (Google Authenticator/Authy). 2FA is strongly recommended for withdrawal security. Biometric login is also available on the SG77 mobile app.

Immediately freeze your account by clicking "Security" > "Freeze Account" or contact live chat support. Change your password, review login history, and enable 2FA. SG77 will investigate and reimburse any confirmed unauthorized transactions.

Navigate to "Account" > "Responsible Gaming" > "Deposit Limits." Set daily, weekly, or monthly limits. Decreases take effect immediately; increases require a 24-hour cooling period. Setting limits helps you stay in control of your gaming budget.

Self-exclusion temporarily or permanently blocks access to your account. Go to "Responsible Gaming" > "Self-Exclusion" and choose a period (24 hours, 7 days, 30 days, or permanent). Permanent exclusion is irreversible and registers you with PAGCOR's national exclusion database.

SG77 provides links to the National Council on Problem Gambling (1-800-GAMBLER), Gamblers Anonymous Philippines, and in-platform counselor chat. All resources are free and confidential. Don't hesitate to reach out if gambling becomes problematic.